Delivery Terms

All orders are delivered to the UK Free.

Delivery to the rest of the world is £3, this amount will be added to the total if your delivery address is outside the UK.

We aim to process and dispatch your order within 24 hours of receiving the payment for your item.We use Royal Mail 1st class standard. If you wish your order to be sent via Royal Mail Special Order Next Day delivery please contact us.

We pride ourselves on offering efficient delivery and we also ensure that all orders are safely packed to remove potential damage. We can ship orders to both your home or work address. If the courier/Royal mail are unable to post the item through your letter box a calling card will be left. You will then be able to simply collect the item from the nearest depot.

We will strive to ensure that you order is delivered within the stated ETA's. However, on occasion orders can be delayed due to factors beyond our control. If we become aware of such delays we will email you about the situation.

We ensure all items are checked before we despatch your order. But in the rare event that items are mis-handled during the delivery process, please keep the product and the PACKAGING and inform our customer service to enable us to send you a replacement.

Refunds

All refunds will be made in accordance with customers statutory rights.

Unwanted Products

* We understand that for many reasons a customer may wish to return an unwanted product. If an item is unwanted it must be unused, unopened and in perfect resalable condition.
* All unwanted items must be returned within 14 days of payment being made.
* If the above points are met we will make the refund directly to the credit/charge card used to place the original order within 10 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
* You will only have to pay for the return postage of the Products.

Faulty Products

* All products are carefully packed in protective packages to minimize the risk of damage occurring during delivery.
* If a product arrives that is damaged or has a defect we will replace the product free of charge provided if it is dispatched for return 14 days after the customer received the product.
* Should a customer receive an incorrect item it must be returned to the below address.
* Included with this return should be a note explaining why the item is being returned (Faulty Item received) and also stating all the transaction details i.e. customers name and address, order number, full title of item purchase.
* In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
* Faulty items will be processed within three working days of receipt. Please allow time for the faulty item to arrive back with us.
* All products that are claimed to be faulty will be inspected. Any item(s) that has been tampered with will not receive a replacement or a refund.
* For help with items later than 14 days after your initial purchase please contact us for more information.
* This does not affect your Statutory Rights.

Incorrect item

* Should a customer receive an incorrect item it must be returned to the below stated address.
* Included with this return should be a note explaining why the item is being returned (Incorrect Item received) and also stating all the transaction details i.e. customers name and address, order number, full title of item purchase.
* In this situation the correct item will be immediately be dispatched and the postage for returning the item refunded.
* Incorrect items will be processed within three working days of receipt. Please allow time for the faulty item to arrive back with us.

Returning Unwanted, Faulty, incorrect Products

* Please contact us by email info@mobilejoy.co.uk inform us of your wish to return Products.
* Please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery)
* You will be responsible for the returned Products until they reach us.