The following are the Terms and Conditions of orders placed with Mobile Joy. On ordering from Mobile Joy you confirm your agreement to these Terms and Conditions.

We only deliver within UK (England, Wales and Scottland)

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

Products can only be ordered using the online payment method Paypal through the website.

Payments can be made through Paypal using a credit card, debit card or a Paypal account.

Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.

The price of any product is in force at the date and time of your order. We may change the price of any product before you place an order. We try to ensure that out prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure. We will inform you if a products correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price.

In the unlikely event of a product being unavailable customers of such a product will be informed. The customer can either wait until the product is again available or ask Mobile Joy. to cancel the order. All payments for orders that are cancelled by Mobile Joy. will be refunded in full.

Mobile Joy. holds no responsibility for costs incurred or inconvenience caused by the cancellation of any order.

Orders will be dispatched using Royal Mail, If you have not received your order within 7 working days of despatch, you must immediately advise Mobile Joy Customer Services of the delay/loss. *In the event of a replacement order being sent, you will need to complete a “declaration of non-delivery” of the initial order. The declaration form will be sent to the email address supplied with the initial order, and on receipt; requires completion in full and return by the address supplied by Customer Services.

* Based upon the circumstances, and Mobile Joy ’s sole discretion which is non-negotiable.

In addition to your statutory rights, if you wish to return goods outside of the 7 day cancellation period, we operate a 28 day faulty returns period.

All of the products on sale have met our high quality-control standards. However, if you find a defect with any product purchased or the goods received are incorrect, please e-mail us at:

support@mobilejoy.co.uk

We do not operate a try before you buy policy. However, any goods found to be defective within 28 days will be replaced. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense. If you wish to return goods which are not faulty, we will accept the return providing the goods are in a good clean condition in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being incurred. Items returned for a refund, when the goods are not faulty will be charged a handling fee of 15%.

Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

Refunds by credit/debit card are made to the same credit/debit card that was used for the original purchase. Please be aware that it may take up to 14 days for your card to be refunded. The above conditions are in addition to your statutory rights, which are not affected.

Mobile Joy will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.

Disclaimer

Any brand names used on our website are the trademarks of their respective owners. The use of recognised brand names on the website is for the promotion of the sale branded products and does not imply any affiliation or representation of the respective brand owners. Errors and omissions excepted. All rights reserved.

Please be aware that using unofficial products with your mobile phone may invalidate your phone's manufacturer's Warranty. Mobile Joy is not responsible for any damage caused to your phone.

We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.

Copyright

Graphics, text, software, source code & software on this website are copyright Mobile Joy. No material may be used or reproduced without the express permission of Mobile Joy and is strictly prohibited.